Terms and Conditions


TERMS OF SUPPLY OF GOODS & SERVICES

This page tells you the terms and conditions on which we supply any of the products (Products) and services (Courses) listed on our websites: www.thecreativebeautygroup.co.uk / www.creativebeautyeducation.co.uk / www.thecreativebeautygroupsouthwest.co.uk / www.thecreativebeautygroupscotland.co.uk and www.thecreativebeautygroup.uk

PRICES: All prices quoted are exclusive of VAT at the prevailing rate. We reserve the right to alter any product prices & terms & conditions without notice. Our VAT number is 194686747.

PAYMENT: Payment is due with order,  We do not accept cheques. We accept Visa, Mastercard, Amex, Delta, Switch and Solo. We do not store credit card details nor do we share customer details with any 3rd parties.

CONTRACT: After placing an order with us, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product or a Course. All orders are subject to acceptance by us. In the case of Products, we will confirm our acceptance of your order by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). In the case of Courses, we will send you an email (the Booking Confirmation Email) confirming that you are officially booked onto the course. The contract will only be formed when we send you the Dispatch Confirmation or Booking Confirmation.

CONSUMER RIGHTS: You acknowledge that you are not contracting as a consumer, and so do not have any consumer rights.

CLAIMS: Claims for loss or damage to goods in transit must be made in writing to the Company within 3 days. The Creative Beauty Group cannot be held responsible for any losses, economic or otherwise sustained through delays in transit. Following on from this, you may be asked to complete a online form supported with photographic evidence. This form can be found HERE

FAULTS: If you receive any items in your order that is less than perfect and you believe to be faulty, you must contact a member of staff within fourteen days of purchase. Depending on the outcome, you may be advised to start the return process were your goods can then be examined by our team of experts. All returns/faults must be logged via this dedicated form HERE along with photographic evidence. 

REFUNDS & RETURNED GOODS: Goods are not offered on a 'sale or return' basis. Goods that have been ordered in error will be accepted for return if the Company is notified within 7 days in writing and the goods arrive back at our premises in perfect, re-saleable condition.  If products have been ordered in error on your part, we will process the refund due to you as soon as possible, in full;  excluding the cost of sending the item to you. You will be responsible for the cost of returning the item to us. However, if the product you have recived has been an error on our part, or if the product you have recived has a defect, you will be entitled to a refund in full. We will also refund the costs you incur in sending the products back to us by 1st class post, but if you choose to send them recorded delivery the extra costs of that will be borne by you. We will usually refund you any money using the same mthod you originally used to pay for your purchase.

REFUNDS IN RESPECT OF SERVICES (COURSES): Courses for which we have already sent you a Booking Confirmation may not be cancelled without you forfeiting the deposit you will have already paid. The booking deposit is non-refundable and non-transferable (except with our express written consent). Additionally, we reserve the right to charge you for the balance of the Course fees if we cannot fill your place with another student unless you have given us a minimum of 7 days' notice of your cancellation prior to the first day of the Course. Please note that your Kit is your acting deposit, which will get dispached direct to your trainer, or to yourselves. 

COURSE CANCELATIONS: As long as class sizes have been met (Classes of 8 require at least 4 bookings) we will endaveour to not cancel any of our courses. However, some times this cannot be helped, ie due to staff illness. All students will be informed at the earliest opportunity, by a manager via both email and contact via telephone (text) to give students as much notice as possible. We cannot be held resposnible for loss of earnings within the workplace when such rare occasions take place.

COMPONENTS OF KITS: Education kits are subject to change. Kits will ALWAYS come with added value and at an exclusive price to our students. Merchandise and salon markting material sent to us by our supplier is only offered as 'extra's' if they are in stock. They are not an open stock item.

CERTFICATION ON COURSES: Certificates can take anything up to 6 weeks to be sent. It is usually a lot sooner than this, and often only reaches this time frame when going through busy periods. Ocassionally, certifcates may be dispacthed along with your goods (kits) but this is very much down to parcel size, and time of booking.

DELIVERY: The Creative Beauty Group will endeavour to despatch goods on the same day that they are ordered if the order is received before 1:00 pm, however, during busy periods deliveries may take up to 5 working days. Delays in delivery cannot be the responsibility of The Creative Beauty Group as they may occur due to circumstances beyond our control. Postage will be charged on all packages to a maximum rate of £4.95 plus vat. Saturday delivery is not guaranteed without a premium.

OWNERSHIP: Legal ownership of goods, supplied by The Creative Beauty Group does not pass to the purchaser until full payment of all outstanding monies in respect of such goods is paid.

Terms and Conditions


TERMS OF SUPPLY OF GOODS & SERVICES

This page tells you the terms and conditions on which we supply any of the products (Products) and services (Courses) listed on our websites: www.thecreativebeautygroup.co.uk / www.creativebeautyeducation.co.uk / www.thecreativebeautygroupsouthwest.co.uk / www.thecreativebeautygroupscotland.co.uk and www.thecreativebeautygroup.uk

PRICES: All prices quoted are exclusive of VAT at the prevailing rate. We reserve the right to alter any product prices & terms & conditions without notice. Our VAT number is 194686747.

PAYMENT: Payment is due with order,  We do not accept cheques. We accept Visa, Mastercard, Amex, Delta, Switch and Solo. We do not store credit card details nor do we share customer details with any 3rd parties.

CONTRACT: After placing an order with us, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product or a Course. All orders are subject to acceptance by us. In the case of Products, we will confirm our acceptance of your order by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). In the case of Courses, we will send you an email (the Booking Confirmation Email) confirming that you are officially booked onto the course. The contract will only be formed when we send you the Dispatch Confirmation or Booking Confirmation.

CONSUMER RIGHTS: You acknowledge that you are not contracting as a consumer, and so do not have any consumer rights.

CLAIMS: Claims for loss or damage to goods in transit must be made in writing to the Company within 3 days. The Creative Beauty Group cannot be held responsible for any losses, economic or otherwise sustained through delays in transit. Following on from this, you may be asked to complete a online form supported with photographic evidence. This form can be found HERE

FAULTS: If you receive any items in your order that is less than perfect and you believe to be faulty, you must contact a member of staff within fourteen days of purchase. Depending on the outcome, you may be advised to start the return process were your goods can then be examined by our team of experts. All returns/faults must be logged via this dedicated form HERE along with photographic evidence. 

REFUNDS & RETURNED GOODS: Goods are not offered on a 'sale or return' basis. Goods that have been ordered in error will be accepted for return if the Company is notified within 7 days in writing and the goods arrive back at our premises in perfect, re-saleable condition.  If products have been ordered in error on your part, we will process the refund due to you as soon as possible, in full;  excluding the cost of sending the item to you. You will be responsible for the cost of returning the item to us. However, if the product you have recived has been an error on our part, or if the product you have recived has a defect, you will be entitled to a refund in full. We will also refund the costs you incur in sending the products back to us by 1st class post, but if you choose to send them recorded delivery the extra costs of that will be borne by you. We will usually refund you any money using the same mthod you originally used to pay for your purchase.

REFUNDS IN RESPECT OF SERVICES (COURSES): Courses for which we have already sent you a Booking Confirmation may not be cancelled without you forfeiting the deposit you will have already paid. The booking deposit is non-refundable and non-transferable (except with our express written consent). Additionally, we reserve the right to charge you for the balance of the Course fees if we cannot fill your place with another student unless you have given us a minimum of 7 days' notice of your cancellation prior to the first day of the Course. Please note that your Kit is your acting deposit, which will get dispached direct to your trainer, or to yourselves. 

COURSE CANCELATIONS: As long as class sizes have been met (Classes of 8 require at least 4 bookings) we will endaveour to not cancel any of our courses. However, some times this cannot be helped, ie due to staff illness. All students will be informed at the earliest opportunity, by a manager via both email and contact via telephone (text) to give students as much notice as possible. We cannot be held resposnible for loss of earnings within the workplace when such rare occasions take place.

COMPONENTS OF KITS: Education kits are subject to change. Kits will ALWAYS come with added value and at an exclusive price to our students. Merchandise and salon markting material sent to us by our supplier is only offered as 'extra's' if they are in stock. They are not an open stock item.

CERTFICATION ON COURSES: Certificates can take anything up to 6 weeks to be sent. It is usually a lot sooner than this, and often only reaches this time frame when going through busy periods. Ocassionally, certifcates may be dispacthed along with your goods (kits) but this is very much down to parcel size, and time of booking.

DELIVERY: The Creative Beauty Group will endeavour to despatch goods on the same day that they are ordered if the order is received before 1:00 pm, however, during busy periods deliveries may take up to 5 working days. Delays in delivery cannot be the responsibility of The Creative Beauty Group as they may occur due to circumstances beyond our control. Postage will be charged on all packages to a maximum rate of £4.95 plus vat. Saturday delivery is not guaranteed without a premium.

OWNERSHIP: Legal ownership of goods, supplied by The Creative Beauty Group does not pass to the purchaser until full payment of all outstanding monies in respect of such goods is paid.